Terms & Conditions

Last updated: August 29, 2026

These Terms & Conditions govern your use of DonCaban.com and purchases from DON CABÁN LLC (“DON CABÁN,” “we,” “us,” or “our”). By accessing the website or placing an order, you agree to these terms. If you do not agree, please do not use the website.

1. Online store and eligibility

You must be legally able to enter into a binding agreement in your jurisdiction. Information submitted during checkout must be accurate and complete. We may refuse or cancel an order when information is incomplete, payment cannot be authorized, a product is unavailable, or we reasonably suspect fraud or misuse.

2. Products and original artwork

DON CABÁN offers artist-designed, made-to-order products and limited collections. Product photographs, mockups, digital renderings, lifestyle images, and on-screen colors are provided in good faith as visual representations and do not guarantee an identical appearance. Because each item is manufactured and printed individually, reasonable variations may occur in color tone, print placement, scale, alignment, texture, finish, dimensions, or other nonessential details. Device displays, lighting, photography, available materials, and production methods may also affect appearance. These ordinary variations are not defects when the delivered product retains the material characteristics, function, and overall design described in the listing. Nothing in this provision authorizes a substitution or material variation that would make the product materially different from its description.

All designs, illustrations, logos, photographs, copy, and other site content are owned by or licensed to DON CABÁN LLC and are protected by applicable intellectual-property laws. No content may be reproduced, sold, distributed, or used commercially without written permission.

3. Prices and payment

Prices are displayed in U.S. dollars unless stated otherwise. Taxes, shipping, and handling are calculated during checkout when applicable. Prices and availability may change without notice before an order is completed. Payment is processed through independent electronic-payment services; DON CABÁN does not directly store complete payment-card details.

4. Made-to-order production

Products are created after an order is placed. Production and delivery estimates vary by product and destination and are not guaranteed delivery dates. Delays caused by carriers, customs, weather, incorrect addresses, or events outside our reasonable control are not the responsibility of DON CABÁN.

5. Shipping availability

Shipping destinations vary by product. At launch, footwear is available only in the continental United States. The enamel mug and PicklePro set are available in Puerto Rico and the United States, subject to the exclusions stated on each listing. We do not currently accept orders for delivery to Canada, Europe, the United Kingdom, Australia, Japan, U.S. military addresses, or other overseas territories. Customers are responsible for providing a complete and accurate delivery address.

6. Returns, refunds, and replacements

Because products are made to order, we generally do not accept discretionary returns, exchanges, or refunds for an incorrect size, change of mind, or personal preference. Review measurements and size guides before ordering. This policy does not limit any nonwaivable right or remedy available under applicable consumer-protection law, including rights concerning an item that is defective, damaged, unsafe, materially different from its description, or not the item ordered.

If an item arrives damaged, defective, misprinted, or incorrect, contact productosdoncaban@gmail.com within 20 calendar days of delivery whenever reasonably possible. This allows DON CABÁN to document the issue and submit it to the factory or printing agent within its 30-day commercial claim period. Include the order number and clear photos or video of the item, packaging, and shipping label when reasonably available. Keep the product and packaging in their received condition, do not discard, alter, or resell them, and follow DON CABÁN’s written claim instructions until the matter is resolved. DON CABÁN may require an authorized return before providing a remedy and will supply the applicable destination and instructions. Depending on the circumstances and applicable law, an approved claim may qualify for repair, replacement, price adjustment, or refund. A report received after 20 days will be evaluated under applicable law, but coverage by the production agent cannot be guaranteed. This procedure does not waive or shorten any mandatory statutory right.

For a package believed to be lost in transit, contact us promptly and no later than 20 calendar days after the estimated delivery date so that a claim can be filed within the applicable 30-day commercial period.

7. Cancellations and address changes

Production may begin shortly after checkout. We cannot guarantee cancellations or address changes after an order is placed. Contact us immediately and we will help when production status permits.

8. Product use and safety

Use products only as described and follow all care instructions. Customers are responsible for selecting the correct size and determining whether a product is appropriate for their intended use. The PicklePro set is recreational equipment; normal safety precautions and adult supervision of minors are required.

9. Third-party services

Our store relies on independent service providers, including website-hosting and ecommerce platforms, electronic-payment services, factories or printing agents, order-fulfillment providers, and shipping carriers. Their services may be governed by their own terms and privacy policies. External links do not imply endorsement or responsibility for third-party content.

10. Disclaimer and limitation of liability

To the maximum extent permitted by law, the website and products are provided without warranties beyond those expressly stated. DON CABÁN LLC will not be liable for indirect, incidental, special, or consequential damages arising from use of the website or products. Nothing in these terms excludes rights or remedies that cannot legally be excluded.

11. Governing law

These terms are governed by the laws applicable in the Commonwealth of Puerto Rico and the United States, without regard to conflict-of-law principles. Before filing a formal claim, please contact us so the parties can attempt to resolve the issue in good faith.

12. Changes and contact

We may update these terms when our services or legal obligations change. The current version and effective date will appear on this page. Questions may be sent to productosdoncaban@gmail.com.